# Nano Banana 2 AI Image Generator Questions

Canonical page: https://try-nanobanana.com/

## Can I generate without creating an account?

Yes. No sign-up is required. Generation uses credits; review the quote and your balance before submitting. Guest credits and history are linked to this browser, so keep cookies enabled. You can buy eligible one-time credit packs when checkout is available. Subscriptions require sign-in.

## What can I create with Nano Banana 2 AI image generator?

Use Try Nano Banana to explore Nano Banana 2 image concepts. Select a model that supports your intended task and check its current input options before generating. Start with Nano Banana 2 image creation and supported edits.

## How should I write an image prompt?

Begin with a specific subject, setting, and visual direction. Prompt idea: An unbranded jar stands on a light platform with a single botanical element and a soft shadow, leaving room for a label added later. Check the jar shape and blank label area before using the composition. Adjust the composition to the size and purpose of your final design. Treat this as a starting brief: adapt the details for your own project, then change one instruction after inspecting the result.

## Can I edit a reference image?

Choose a model with editing support, upload a supported reference, and describe the change. Inspect details you intended to preserve before using the result.

## How are credits calculated?

The generator displays a quote for the selected model and settings. Review that quote before submitting; changing the selection can change the cost.

## Which model created the published examples?

Each example’s actual model label identifies the model used. Examples can use different models from the one you select for a new task.

## What should I do if a model is unavailable?

Use the models currently listed for the task, or contact support about availability. A page heading or a published example does not guarantee that a model can be selected now.

## Will I be charged again, and how do I cancel?

Subscriptions renew according to the billing interval shown at checkout. A one-time credit pack is a single purchase, not a subscription. To cancel a subscription, open Settings \> Billing, choose your subscription and confirm cancellation. Check the updated status and end date. If cancellation fails, contact support@try-nanobanana.com before your next renewal.

## What happens to my access and credits after cancellation?

Cancellation stops future subscription renewals once confirmed. Check Settings \> Billing for your paid access end date. Existing credits keep their original expiration dates; cancellation does not extend them or automatically issue a cash refund.

## Can I request a refund for my purchase?

You can request a refund within 10 days of purchase if you have unused credits from that purchase and provide a clear reason, subject to our Refund Policy. If eligible, an unused purchase can be fully refunded; a partly used purchase is refunded in proportion to its remaining unused credits. Fully used purchases and free or promotional credits are not refundable.

## How do I request a refund, and when will it arrive?

Email support@try-nanobanana.com with the subject Refund Request. Include your account email, order or transaction ID, purchase date and reason. Our Refund Policy provides for a response within 5 business days. Approved refunds return to the original payment method and may take 5–10 business days to appear, depending on the payment provider. The corresponding credits are removed. See /refund-policy for the full conditions.

## Do credits expire or carry over?

Credit validity depends on the pack, subscription or promotion that issued them. Review the purchase terms and expiration dates in Settings \> Credits. A renewal or new purchase does not extend older credits. Use credits before their stated expiration; do not assume unused subscription credits roll over indefinitely.

## What happens to credits if generation fails?

Credits charged for a task that is confirmed as failed due to a system error are returned automatically. A task that is still processing has not yet been confirmed as failed. Check its status and your credit history before submitting again. If a confirmed failure still shows an unresolved charge, email support@try-nanobanana.com with the task ID.

## Can I get credits back if I do not like the result?

AI results can vary, so a completed result that differs from your expectations is not automatically treated as a technical failure. Eligible completed image tasks can be submitted for credit refund review using the refund option where available; approval is required. For a video or another issue, contact support@try-nanobanana.com with the task ID and details. A credit refund returns credits, not money to your payment method.

## I paid but my credits are missing. What should I do?

Check that you are using the same account or guest browser used for checkout, then review your order status and credit history. Avoid paying again while the first payment is being checked. Email support@try-nanobanana.com with your order ID, purchase time and payment receipt so we can investigate. Never send your password or full card details.

## How can I get help with billing or a generation?

Email support@try-nanobanana.com. For billing, include your account email and order ID; for generation, include the task ID, issue description and relevant screenshots. If you purchased as a guest, keep the original browser data and payment receipt so we can help locate the purchase.